Chatbot Developer In Phuket Thailand
Looking for a Chatbot Developer In Phuket Thailand? Do you have a hotel, restaurant, gym, school, or real estate agent that can use help with their customer service inquiries? Do you need a helpful sales assistant that can answer repetitive questions without going crazy?
If so a chatbot could be exactly the tool that you are looking for. It can act as your customer service agent 24 hours a day 7 days a week, rain or shine, high season or low season. It won’t come to work hung over, show up late, or sleep with your secretary.
Best of all it can integrate with all of the other tools that we use at BuildOurApp.com, including your website, mobile app, and Facebook page to generate leads and help you make sales.
In this article, we’ll explain what a chatbot is and give you 11 benefits to how it can help improve your business.
What is a Chatbot?
A chatbot is a computer program that communicates with the user via text message or voice. They simulate what it is like to communicate with another human being and are able to answer questions, get information and even take orders. As of 2018, the programs are still fairly rudimentary and it’s doubtful that you’d be fooled into thinking the chatbot is human, in just a few years that is likely to change. You have probably already interacted with a chatbot at some point. Apple computer’s Siri and Microsoft’s Cortana are both good examples of chatbots.
A chatbot can run on your website, your Facebook page, or on a messenger app such as WeChat or WhatsApp. This can effectively put your brand everywhere.
How Can A Chatbot Help My Business?
A chatbot can save you time and money, automate simple, mundane tasks, and it works 24 hours a day 7 days a week without a break and with no complaints.
Here are some examples of how chatbots can be used for your business
Schools– Share upcoming school events, help with onboarding for new parents and students.
Hotel – Make hotel and restaurant reservations; take payments; act as a guest concierge recommending things to do in the area.
Bars and Restaurants- Make reservations; take to go orders; take payments; give opening times; give directions; give events calendar.
Night Clubs- Make reservations; publicize latest events; share videos of past events; give opening times address and directions.
Gym – Act as a sales assistant for new clients; onboarding for new members; share recipes and fitness tips; give directions and opening times; share client results; share the work out schedule.
Real Estate – Share the latest listings; give information about the area; share upcoming open houses; share upcoming developments.
Chatbots Work Where Your Customers Are
Market studies are predicting that by the end of 2020 approximately 80% of businesses will be using a chatbot in order to increase their revenues. Worldwide consumers spend an average of someplace between 50 to 200 minutes per week using chat apps such as Whats App, Facebook Messenger, and WeChat. What’s this means is that if you want to interact with your customers you need to go to where they are.
Email Vs. Chatbots
Although email is still a useful tool to engage with your customers the average open rate is around 25%, compare this to chatbots that have an open rate of upwards of 90% and you’ll see the potential. A chatbot is an additional way to get your customers to engage with your business and get them into your marketing funnel. This way you can build trust and rapport with them on autopilot.
Get Immediate Answers 24/7
Websites can sometimes be difficult to navigate on a mobile phone, which is where 50% of website visitors are coming from today. A chatbot enables the user to find the information that they are looking for right away without the need to scroll their mountains of text. The chatbot presents you with a list of options, you choose the information you want and away you go. In addition, since chatbots work 24 hours a day 7 days a week there is no need for the customer to wait for the next morning for the answer, or until after the weekend is over. This makes your customers happier.
Better Customer Engagement
Businesses that engage with their customers get more sales. Bots can share content such as videos, images, articles and even music to keep customers interested. This results in better branding as you are engaging your customers with all of their senses, making your business more memorable. You are also creating an emotional connection, which helps you to motivate your customers to take action.
Chatbots Make Your Customer Service Team More Effective
A single chatbot can engage with dozens of people at the same time. While a chatbot cannot replace humans, it can help them become more effective. A chatbot can answer the basic and repetitive questions, and when it comes to a question that it cannot answer the human can take over. This will make your customer service team more efficient as they will be able to focus on finding solutions to the more difficult problems.
Chatbots Reduce Human Error
It can sometimes be difficult to understand somebody over the phone because the connection is bad or they might have a strong accent. Sometimes emails are overlooked or put into a spam folder. Although no perfect a chatbot can substantially reduce human error due to miscommunication or forgetfulness.
Provides Customer Data From Interactions
A chatbot gets customer information that you can turn into data. This includes
insights such as the customer location, the type of device they are using, the browser they are using. It also keeps a record of the questions they asked or products they purchased.
This can be turned into useful data. For example, if you are a hotel it could tell you that Chinese tourists make the most inquiries prior to the December holidays. If you can keep a record of the most commonly asked questions from parents.
The data provided by the bot can give you important insights into customer behavior so that you can provide services or products tailored to their needs.
Makes Payments Easier
A chatbot can integrate with Paypal and Stripe. Two of the world’s most common payment methods. This makes accepting payments both secure and easy, so customers don’t ever have to go searching for the checkout button on the page.
A chatbot can automate the initial contact with a customer. Even if they don’t make a purchase the first time a bot can collect information such as customer location, interests and gender and continue contacting them on your behalf. While the user does have the ability to opt out, if done correctly the chatbot can be one of your most useful marketing tools. The trick is not to try to sell the person, but to provide them with information that they will find useful
Chatbots Give Good Customer Service
Chatbots aren’t moody, they don’t mind being yelled at, they don’t get tired or hungry. Chatbots just do the work that they were built to do. Nothing more, nothing less.
Bots Can Speak Multiple Languages
Do you work in an international environment where your customers might speak multiple languages? A chatbot can be built to interact in any language that you choose. This can reduce the need to have so many multi-lingual staff on hand.
Chatbot Developer In Phuket Thailand
I hope that you can see what a useful tool a chatbot can be for your business or school. It can save you time and money and make your operation run a lot more smoothly. It can also help you to build your brand on auto pilot and will work for you day and night without breaks and without complaints.
So If you are looking for a chatbot developer in Phuket Thailand, please consider BuildOurApp.com.